Partnering with Hillman

We are passionate about partnering with retailers, wholesalers and industrial markets to make hardware simple and effective. Our strong customer focus helps us to work together closely, to solve problems and offer new ideas, products and services that take the business to the next level.

Our Approach to Service

Service is at the heart of everything we do. Through our factory-direct sales force, we offer the industry’s best support that answers the needs of our retail partners. Each day, we ensure that our partners have the product, programs and resources they need to be successful in their markets. We build customized merchandising solutions, develop specialized retail pricing programs and maintain proper in-stock levels and inventory turns to meet their business needs by location.

Hillman's Sales and Service Team

We serve businesses of all sizes with a dedicated field sales and service team, which focuses on big box retailers, independent hardware stores, wholesalers, pet stores and mass merchant chains. Our team of more than 800 people is responsible for maintaining regular call-cycles and is highly knowledgeable in all product categories, while maintaining excellent working relationships at all levels within our customer’s organization. Their daily responsibilities include inventory management, planogram and display maintenance, preparation and placement of orders.

In addition to our dedicated sales and service teams, we also have a top-notch customer service team that provides daily, ongoing support for each of our customers. With locations in Cincinnati, Ohio, and Tempe, Arizona, our team operates state-of-the-art information systems to provide proactive and personalized support to keep our customer’s business running smoothly.

Taking Service to the Next Level

Our retailers never stop evolving and growing, and neither do we. The Hillman team is always looking for ways to deliver products that meet and exceed consumer needs, improve the in-store experience and increase sales. From suggested cross-merchandising opportunities to product knowledge training with store personnel, we give retailers the tools and products they need to be successful.